Repair, troubleshooting and phone support
Preferred Depot is looking for a detail-oriented and motivated technical support professional with strong technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic skill set that is willing to help with all aspects of product demonstration and installation, call center responsibilities and infrastructure, including management of call center personnel.

Responsibilities

• Oversee technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery
• Coordinate machine transportation, installations, and repairs for various client
• Identify and learn appropriate software and hardware used and supported by the organization
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Desired skills & Experience

• Technical troubleshooting ability
• Familiarity with measurement tools (DVM, oscilloscope, power meter, etc.)
• Exhibits initiative and advanced customer service skills
• Diligence and commitment to following through and resolving problems
• A proven team player who proactively assists other team members
• Overall high level knowledge of web based technologies
• Desktop and network support experience preferred
• AA degree or higher required

​
YES I AM INTERESTED IN WORKING AT PREFERRED DEPOT

Send an email with the following information to careers@preferreddepot.com

• ​Resume
• Motivation
• References
• Expected Salary
• Anything else you would like to share