About Preferred Depot
We are the first fully integrated U.S. operational engine for international MedTech companies — combining everything you need under one contract, one price, one team.
ONE Life.
ONE Vision.
ONE Journey Together.
Over the years, we've stood beside some of the most innovative minds in global MedTech — founders and engineers who built remarkable technologies, only to watch their momentum stall at the U.S. border. Devices lingered in customs. Budgets drained across a patchwork of disconnected vendors. Patients waited. We saw this story repeat itself far too many times, and we became convinced there had to be a better way.
Preferred Depot is our answer. We built a single, accountable team that carries your vision from first call to first shipment to long-term growth — one contract, one partner, one standard of care. We're not a vendor in your supply chain; we're the U.S. operations arm you would have built yourself, if you had the time, the people, and the infrastructure. That's the partnership we set out to create — and it's the standard we still hold ourselves to, every single day.
Isaac & Rachel Elkah
Founders, Preferred Depot
Selling in the U.S. means running eight businesses at once.
None of it is your product. All of it is required. Companies that build this themselves typically spend a year or more hiring, leasing and integrating before the first unit reaches a customer.
A U.S. legal entity and address
Incorporation, registered agent, banking, tax filings.
Customs, bonds and import filings
Broker, importer of record, duties, product classification.
A warehouse you sign a lease for
Racking, climate control, security, insurance, staff.
Systems to buy and integrate
WMS, ERP, EDI feeds to distributors, serial tracking.
People you have to hire
Warehouse crew, QA, buyer, engineers, support agents, HR.
Vendors you have to manage
Freight forwarders, 3PLs, repair shops, field contractors.
Service infrastructure
RMA desk, repair bench, spare parts, on-site technicians.
Licenses and audits
FDA registration, state device licenses, ISO 13485 quality system.
We already did it. And you can use all of it without owning any of it.
One contract replaces the entity, the broker, the lease, the systems, the payroll and the vendor stack. We stay invisible: your customers only ever see your company.
Seven stages, one team, one monthly price.
Your container leaves your factory and it stays in our hands until a technician is standing in front of a customer. No handoffs to explain, no gaps to manage.
Importation & Customs
We act as importer of record, classify your product, file entries and clear customs so goods move the day they land.
Receiving & Inbound QA
Every shipment is received, counted and inspected against your specification before a single unit enters inventory.
Inventory Management
Lot and serial tracking, real-time counts and reorder alerts, all visible to you whenever you want to look.
Warehousing
Licensed, climate-controlled space in Irvine, California, with room to scale as your volumes grow.
Fulfillment & Shipping
Pick, pack, label and ship to distributors, hospitals, clinics or patients, domestic and export alike.
Customer Service
White-label agents answering as your team, in your tone of voice, on your schedule and in your time zones.
Technical Support & Repair
RMA processing, certified device repair, spare parts and a nationwide field service technician network.
Everything a U.S. operation needs, assembled once, and pointed at your product.
Partners estimate more than 70% saved on U.S. operations.
Not because we are cheap, but because you stop paying for everything that is not your product: the building, the systems, the payroll, the vendors and the compliance department behind them.
Estimated saving
70%+
of the fixed overhead of running U.S. operations in-house
In-house overhead
With Preferred Depot
Illustrative model of fixed operational overhead, not a quoted figure. The 70%+ saving is an estimate based on the cost of building and staffing the same functions in-house. Your actual saving depends on product, volume and scope, and we will model it with you before you commit.
Your certificates and licenses are already here.
Distributors ask for them. Hospitals ask for them. Customs and regulators ask for them. Building them from zero takes years, and mistakes in medical devices are expensive. We carry them for you, so your risk goes down instead of up.
ISO 13485 certified
Documented, validated medical device processes your auditors can walk through.
ISO 9001 certified
Quality management system certified across every process we run for you.
FDA registration
Registered establishment handling devices under your listing.
CA medical device manufacturing license
State license covering device receipt, storage, assembly and distribution.
CA pharmaceutical license
California license covering receipt, storage and distribution of pharmaceuticals.
Bonded, insured, compliant
Customs bond, product liability and facility coverage in place.
You see everything. Your customers see only you.
White-label means the operation is fully visible to the company that owns the product and completely invisible to the people who buy it. That is the whole point.
What you always have access to
- Live inventory, lot and serial level
- Every inbound and outbound movement
- Order, shipment and RMA status
- Compliance file and quality records
- One named contact, not a ticket queue
What your customers never see
- Our name on any label, box or packing slip
- Our staff anywhere in your customer email
- Our facility in your support conversations
- Our vendors in your invoices
- Any indication that a third party is involved
Ready to Make UsYour Team?
This is the team that will represent your brand, serve your customers, and grow your U.S. business. We'd love to show you exactly how.