Your U.S. operation is already built. You just plug your product in.
Preferred Depot imports, receives, stores, assembles, ships, supports and repairs your products in the United States. Your brand stays in front, our licensed operation stays behind it, and you never hire a single person, sign a warehouse lease, or manage a vendor here.
Est. 70%+ lower cost
compared with building in-house
ISO 13485 · FDA · DEKRA
certified, licensed, audit-ready
One contract, one team
from customs to field service
Selling in the U.S. means running eight businesses at once.
None of it is your product. All of it is required. Companies that build this themselves typically spend a year or more hiring, leasing and integrating before the first unit reaches a customer.
A U.S. legal entity and address
Incorporation, registered agent, banking, tax filings.
Customs, bonds and import filings
Broker, importer of record, duties, product classification.
A warehouse you sign a lease for
Racking, climate control, security, insurance, staff.
Systems to buy and integrate
WMS, ERP, EDI feeds to distributors, serial tracking.
People you have to hire
Warehouse crew, QA, buyer, engineers, support agents, HR.
Vendors you have to manage
Freight forwarders, 3PLs, repair shops, field contractors.
Service infrastructure
RMA desk, repair bench, spare parts, on-site technicians.
Licenses and audits
FDA registration, state device licenses, ISO 13485 quality system.
We already did it. And you can use all of it without owning any of it.
One contract replaces the entity, the broker, the lease, the systems, the payroll and the vendor stack. We stay invisible: your customers only ever see your company.
Seven stages, one team, one monthly price.
Your container leaves your factory and it stays in our hands until a technician is standing in front of a customer. No handoffs to explain, no gaps to manage.
Importation & Customs
We act as importer of record, classify your product, file entries and clear customs so goods move the day they land.
Receiving & Inbound QA
Every shipment is received, counted and inspected against your specification before a single unit enters inventory.
Inventory Management
Lot and serial tracking, real-time counts and reorder alerts, all visible to you whenever you want to look.
Warehousing
Licensed, climate-controlled space in Irvine, California, with room to scale as your volumes grow.
Fulfillment & Shipping
Pick, pack, label and ship to distributors, hospitals, clinics or patients, domestic and export alike.
Customer Service
White-label agents answering as your team, in your tone of voice, on your schedule and in your time zones.
Technical Support & Repair
RMA processing, certified device repair, spare parts and a nationwide field service technician network.
Everything a U.S. operation needs, assembled once, and pointed at your product.
Partners estimate more than 70% saved on U.S. operations.
Not because we are cheap, but because you stop paying for everything that is not your product: the building, the systems, the payroll, the vendors and the compliance department behind them.
Estimated saving
70%+
of the fixed overhead of running U.S. operations in-house
In-house overhead
With Preferred Depot
Illustrative model of fixed operational overhead, not a quoted figure. The 70%+ saving is an estimate based on the cost of building and staffing the same functions in-house. Your actual saving depends on product, volume and scope, and we will model it with you before you commit.
Your certificates and licenses are already here.
Distributors ask for them. Hospitals ask for them. Customs and regulators ask for them. Building them from zero takes years, and mistakes in medical devices are expensive. We carry them for you, so your risk goes down instead of up.
ISO 13485 certified
Documented, validated medical device processes your auditors can walk through.
ISO 9001 certified
Quality management system certified across every process we run for you.
FDA registration
Registered establishment handling devices under your listing.
CA medical device manufacturing license
State license covering device receipt, storage, assembly and distribution.
CA pharmaceutical license
California license covering receipt, storage and distribution of pharmaceuticals.
Bonded, insured, compliant
Customs bond, product liability and facility coverage in place.
You see everything. Your customers see only you.
White-label means the operation is fully visible to the company that owns the product and completely invisible to the people who buy it. That is the whole point.
What you always have access to
- Live inventory, lot and serial level
- Every inbound and outbound movement
- Order, shipment and RMA status
- Compliance file and quality records
- One named contact, not a ticket queue
What your customers never see
- Our name on any label, box or packing slip
- Our staff anywhere in your customer email
- Our facility in your support conversations
- Our vendors in your invoices
- Any indication that a third party is involved
Your brand in front. Our licensed operation behind it.
Trusted by MedTech leadersworldwide
Preferred Depot is the Company of choice for strategic outsourcing if you want a solid entry into the US market. The PD team has exceptional experience and pays excellent attention to essential details in partnering with emerging companies to provide a wide range of customer support needs explicitly designed for your company. Sofwave is a perfect case study and real-life success story of the high-level collaboration that PD can provide to an emerging high-growth company. PD has provided superior and innovative solutions for us, from the import and sale of our very first device to our ever-evolving needs with our rapidly growing customer base.
Louis Scafuri
CEO, Sofwave
We chose PD as a ISO 9001 Certified Service Partner to solve a specific business challenge in the US market – how to best provide high quality service repairs and fast turnaround for several of our products. PD offered a solution that met our needs and with a significantly better ROI than if we hired our own technician. The engineers at PD have been trained and certified in our factory in Germany. Their team is easy to deal with, have an incredible response time, maintain a proper stock of spare parts, provide detailed repair reports and exceed the level of quality service that Zimmer's customers expect.
Bob Wilber
President, Zimmer
Our decision to partner with Preferred Depot was hands-down the best decision we could have made for the company, allowing us to execute our vision in record time. Their expert team works seamlessly with our sales and clinical, offering input and value at every turn. PD is the ultimate launchpad for any entrepreneur seeking a lean, efficient operation.
Erik Dowell
CEO, Aesthetic Management Partners
We work closely with the PD team on two levels. First, they are our distribution center in the US, running point on all importation, orders, and shipping. Second, they are also our customer support center. We're based in Israel, so we require a US presence that can offer immediate response to customer complaints and inquiries during business hours. PD's agents are our first responders to our customers, and help us deliver fast and immediate feedback, while speeding up the process for us to address the inquiry. They respond swiftly, accurately, and always in a professional manner.
Sagi Peled
COO, Nonagon
I can say without a doubt that Preferred Depot is the ideal partner for every business looking to manage their daily tasks, inventory, services, maintenance, logistics and customer service affairs. The Preferred Depot staff is second to none, and is led by Isaac Elkah, who I have had the pleasure of knowing for over two decades. For Isaac, providing businesses and their customers with the best support is his genuine passion, a calling, and his personal mission. I would be happy to recommend anyone to team up with Preferred Depot.
Mark R. Rodriguez
CEO, CellSound
Calculate Your Savings
Select the services you need to see your estimated spend, then request a custom savings quote from our team.
Select Your U.S. Operational Needs
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Traditional setup vs. Preferred Depot
Why You Save More
- One contract vs. multiple vendors
- Shared infrastructure reduces overhead
- No U.S. office or hiring required
- Analytics dashboard included free
Ready to change the way you think aboutU.S. operations?
The first fully integrated U.S. operational engine for MedTech. Something no one else is offering.
Trusted by MedTech companies worldwide